Help

Vivavoce support

Answers to common questions about Vivavoce on iPhone.

Getting started

1. Choose a language and your reason for learning, and set how many minutes a day you have.
2. Follow Today's plan: a lesson, a speaking mission, review and a story.
3. Start your 7-day free trial of Vivavoce Premium when the app asks. You'll get a reminder two days before it ends if you turn reminders on.

Common questions

How do I cancel my subscription or free trial?

In the app, open You › Premium › Manage subscription. Or open iPhone Settings, tap your name, then Subscriptions › Vivavoce. Cancel at least 24 hours before the trial or period ends to avoid the next charge. You keep Premium until the end of the period you've paid for.

How do I get a refund?

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

I subscribed but the app still shows the plans.

Tap Restore purchases at the bottom of the plans screen, or under You › Premium. Make sure you're signed in to the same Apple Account you subscribed with.

It says I've used today's live missions.

Premium includes two live missions a day, and they come back the next day (UTC). Review and stories stay open all day, and built-in missions continue with their script.

Can I use my own Anthropic API key?

Yes, as an option for subscribers. Open You › Your own API key and paste a key from console.anthropic.com. Missions then have no daily limit and are billed by Anthropic to your account. If it says your key wasn't accepted, check you copied the whole key, starting with sk-ant-, and that your Anthropic account has credit.

The mic doesn't hear me.

Open iPhone Settings › Vivavoce and turn on Microphone and Speech Recognition. You can always type your answer instead.

How do I turn furigana, romanization or Jyutping on or off?

In the You tab under Reading aids, or with the text-size button while reading a story. Choose every word, new words only, or off.

How do I switch languages?

Open the You tab and choose another course. Each course keeps its own progress.

How do I start over?

Open the You tab and tap Start over. This erases words, review cards and finished missions for every course, and can't be undone.

Contact

Still stuck? Email support@khstudiosllc.com.

Please include your iPhone model, iOS version and what you were doing when the problem happened. See our privacy policy for how your data is handled.